Q: How To Start Trading on OSL – a Quick Start Guide

<ol> <li>Register for an account using a valid email address</li> </ol> Please follow these steps in order to create your OSLDS account: <ul> <li>Please follow the registration link in the right hand top corner - https://osl.com home page or navigate to the OSL DS registration page - https://trade-hk.osl.com/register</li> <li>Enter your email address and telephone number. Read and accept the terms and conditions.</li> <li>You will receive a registration email. Simply click the registration button and set up your password.</li> <li>Your account is now created but as an unverified customer and trading on the Exchange or on Brokerage is turned off. Please start your onboarding with OSL DS in order to get access.</li> </ul> <ol> <li>Verify your identity with OSL</li> </ol> In order to start / complete your onboarding to OSLDS, please provide your personal information (KYC) for our verification purposes: <ul> <li>Login to the account your registered account using the login in button at https://trade-hk.osl.com/ or sign-in at https://trade-hk.osl.com/signin</li> <li>Follow the prompt to "Get Verified" and complete the journey. Please have to hand passport and proof of address.</li> <li>Once you have submitted the information and documents requested, the OSL DS onboarding team will get in touch to help get you activated.</li> <li>KYC stands for Know Your Customer (or Know Your Client). It is a process used by businesses, particularly financial institutions, to verify the identity of their clients and assess potential risks of illegal intentions, such as money </li> </ul>

Q: Are there any fiat fees for deposits and withdrawals?

Deposits: OSL does not charge network fees for depositing fiat or digital assets. This applies to all supported fiat currencies and tokens. Withdrawals: No fees for fiat withdrawals, but please observe the minimum withdrawal amount. Fees apply to digital asset withdrawals. For detailed withdrawal fees, refer to: <ul> <li><a href="https://trade-hk.osl.com/pages/fees/professional-investors">Professional Investors Fee Structure</a></li> <li><a href="https://trade-hk.osl.com/pages/fees/retail">Retail Investors Fee Structure</a></li> </ul> Related articles: <a href="https://osl.com/support/article/oslds-what-are-the-fees-for-trading-otc-rfq-and-exchange-1a37ukt/">Learn about OSL's trading fee structure</a> What is Network Fee (also known as Gas Fee)? Network fee (or gas fee) refers to the fee charged for processing transactions on the blockchain.

Question 1

How To Start Trading on OSL – a Quick Start Guide

Accepted Answer

Register for an account using a valid email address

Please follow these steps in order to create your OSLDS account:

Please follow the registration link in the right hand top corner - https://osl.com home page or navigate to the OSL DS registration page - https://trade-hk.osl.com/register
Enter your email address and telephone number. Read and accept the terms and conditions.
You will receive a registration email. Simply click the registration button and set up your password.
Your account is now created but as an unverified customer and trading on the Exchange or on Brokerage is turned off. Please start your onboarding with OSL DS in order to get access.

Verify your identity with OSL

In order to start / complete your onboarding to OSLDS, please provide your personal information (KYC) for our verification purposes:

Login to the account your registered account using the login in button at https://trade-hk.osl.com/ or sign-in at https://trade-hk.osl.com/signin
Follow the prompt to "Get Verified" and complete the journey. Please have to hand passport and proof of address.
Once you have submitted the information and documents requested, the OSL DS onboarding team will get in touch to help get you activated.
KYC stands for Know Your Customer (or Know Your Client). It is a process used by businesses, particularly financial institutions, to verify the identity of their clients and assess potential risks of illegal intentions, such as money

Question 2

Does OSL have a mobile app?

Accepted Answer

OSL offers a mobile app specifically designed for investors to access trusted crypto trading features. With the OSL Trusted Crypto Trading app, users can view real-time market data, including the live Bitcoin price and live Ethereum price, directly from their mobile devices. The app is available for download in the Hong Kong region on both the Apple App Store and Google Play Store.

Download the OSL App:

Whether you are tracking live Bitcoin (BTC) price or monitoring live Ethereum (ETH) price, the OSL app provides a seamless and reliable platform for managing your crypto assets.

If you encounter any issues during the download or installation process, please don't hesitate to reach out to our support team for assistance. We hope you enjoy using the OSL app to stay updated on the latest crypto market trends! Our customer support team email is support@osl.com and walk-in customers are also welcomed, our hongkong office address is 39/F, Lee Garden One, 33 Hysan Ave, Causeway Bay.

If you want find out what crypto token OSL supports, then visit this article: https://osl.com/support/article/oslds-what-digital-assets-does-oslds-support-18yjtgh/

If you would like to read up on how to get started with registration and onboarding, then try this guide: ht

Question 3

Are there any fiat fees for deposits and withdrawals?

Accepted Answer

Deposits: OSL does not charge network fees for depositing fiat or digital assets. This applies to all supported fiat currencies and tokens.

Withdrawals: No fees for fiat withdrawals, but please observe the minimum withdrawal amount. Fees apply to digital asset withdrawals.

For detailed withdrawal fees, refer to:

Professional Investors Fee Structure
Retail Investors Fee Structure

Hong Kong Office:

OSL Digital Securities Limited 39/F, Lee Garden One 33 Hysan Avenue Causeway Bay, Hong Kong. Our telephone number is +852 3504 3200.

Singapore Office:

OSL SG Pte. Ltd 1 Joo Chiat Road #05-1005, Joo Chiat Complex Singapore 420001

Note: if you are looking to register for an OSL account offline, please ensure you have made an appointment first via support@osl.com or contact@osl.com.

Question 6

How do I withdraw fiat currency?

Accepted Answer

Withdrawing fiat currency from your account is straightforward on OSL. This process is often referred to as "off-ramping" or simply off-ramp in the cryptocurrency world, as it involves converting digital assets back into traditional currency (fiat). Here's how you can do it with OSL:

Select Currency (e.g., HKD/USD): Choose the fiat currency you'd like to withdraw.
Enter the Amount You Want to Withdraw: Specify the exact amount for the withdrawal.
Click Next to Confirm Your Bank Details: Double-check that your bank information is accurate to ensure a smooth off-ramp transaction.

Once completed, your funds are typically credited to your account within 1 - 2 business days for local banks or 2 - 3 business days for overseas banks. By using this simple off-ramp process, you can easily convert your digital holdings into fiat currency.

If you want to learn how to withdraw your digital assets, then proceed to this guide: https://osl.com/support/article/how-to-make-digital-asset-withdrawal-1qqlx9x/ and If you have any problems during the withdrawal process, please contact our customer support team support@osl.com.

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