Topics

Getting Started

Initial Deposit Requirement for Account Onboarding

Account Verification Process Guide

How to Register and Log In to Your OSL Account?

How to download OSL APP?

General Enquiry

What is OSL? Why OSL?

How to Escalate a Complaint

How to Cancel My OSL Account (App Only)

How to Download Your Monthly Statement

Fiat Deposits & Withdrawals

How to Deposit Fiat Currency

How to withdraw fiat currency

Why hasn’t my deposit arrived?

What fiat currencies does OSL support?

Virtual Asset Deposits and Withdrawals

How to verify a new wallet address?

What virtual assets are supported for deposit?

How to Deposit Crypto On-Chain

Deposit Not Arrived

Trading & Platform Features

Does OSL Support Currency Conversion Services (e.g. HKD to USD)?

How to Check Transaction History

Flash Trade

How to Transfer Funds to Start Trading

Fees

What is OSL's minimum deposit and withdrawal sizes?

Does OSL charge Account Maintenance fee?

Are There Any Trading Fees on OSL?

Are there any fees for Deposits and Withdrawals?

Professional Investors

How to qualify as a Professional Investor

Institutional Investors

Where can i find information on API's offered by OSL's platform?

What documents are required to register a corporate account?

Promotions

Current Promotions

Reward Disbursement

How do I join the invitation event?

Introduction to CustodyZero Program

Legal

Terms & Conditions

Risk Disclosure Statement

OSLHK Virtual Assets Admission and Removal Rules

OSLDS – Listing Fee Policy