How to change your email address?
Customers can change their email address of their account if they request to do so, however, in order to process, we need to verify your account before you change. To verify, customers need to provide three of their most recent deposits into their OSL account. For each deposit, please provide the following details:
Coin Type
Exact Amount
Tx ID (Transaction Hash)
Date of Deposit
Other Information: Please help to answer as many of these questions as possible.
Can you recall what coin(s) you may have in the account?
What is the estimated total USD value of the coins you hold in your account?
Can you remember any trades you placed within the exchange?
What country/countries have you logged in from?
What is your current IP address? (this can be found by Googling 'What is my IP?')
When was your last successful login?
What's the last device you used to login to OSL?
Are you able to provide any other information that would be useful in identifying you? (ex: registration date, last login, trading activity/balances, etc)
Selfie with Handwritten Note: As an additional security measure, we kindly request that you provide a selfie holding a handwritten note. In the photo, please make sure the following elements are clearly visible:
Today's Date
Your old email address
Your new email address (the one you wish to change to)
Please be holding the same form of identification that was used to verify your account as part of the onboarding journey
This photo will help us verify your identity and ensure a smooth transition of your account to the new email address.
Thank you for your cooperation. Once we receive this information, we will promptly review and complete the email change.
If you have any questions or require further assistance, please don't hesitate to contact [email protected]
Coin Type
Exact Amount
Tx ID (Transaction Hash)
Date of Deposit
Other Information: Please help to answer as many of these questions as possible.
Can you recall what coin(s) you may have in the account?
What is the estimated total USD value of the coins you hold in your account?
Can you remember any trades you placed within the exchange?
What country/countries have you logged in from?
What is your current IP address? (this can be found by Googling 'What is my IP?')
When was your last successful login?
What's the last device you used to login to OSL?
Are you able to provide any other information that would be useful in identifying you? (ex: registration date, last login, trading activity/balances, etc)
Selfie with Handwritten Note: As an additional security measure, we kindly request that you provide a selfie holding a handwritten note. In the photo, please make sure the following elements are clearly visible:
Today's Date
Your old email address
Your new email address (the one you wish to change to)
Please be holding the same form of identification that was used to verify your account as part of the onboarding journey
This photo will help us verify your identity and ensure a smooth transition of your account to the new email address.
Thank you for your cooperation. Once we receive this information, we will promptly review and complete the email change.
If you have any questions or require further assistance, please don't hesitate to contact [email protected]
Updated on: 14/03/2025
Thank you!