Why did my eDDA deposit fail?
Deposits done via eDDA may fail for the following reasons:
Insufficient bank balance
The linked bank account has not activated the eDDA transfer function
The linked eDDA bank account is not a current account
The username does not match the bank account. Please ensure that the account belongs to you and that the name entered matches the order and format saved by the bank.
The ID number does not match the bank account. Please ensure that the ID number entered is the same as the one used when opening the bank account.
The account is not a HongKong bank account
Insufficient bank balance
The linked bank account has not activated the eDDA transfer function
The linked eDDA bank account is not a current account
The username does not match the bank account. Please ensure that the account belongs to you and that the name entered matches the order and format saved by the bank.
The ID number does not match the bank account. Please ensure that the ID number entered is the same as the one used when opening the bank account.
The account is not a HongKong bank account
Updated on: 07/03/2025
Thank you!