Account Maintainence

• How do I enable and/or disable my Two-Factor Authentication (2FA) / OTP?

  In order to protect your wallet more securely, it is MANDATORY to add Two-Factor Authentication as a second layer of security to your account. To set up your 2FA, login to your OSL account with your registered email address and password. OTP (One-Time Password) Using Google Authenticator as example, please see the below: in your OSL account, select the 'Settings' tab, and then click 'Security' and 'ADD NEW'. Download the Google Authenticator app (or other OTP compatible app) froSome readers

• How do I reset my OSL account password?

  If you are registered to OSL, in order to reset your password, please follow the below steps: Go to your home site login https://trade-hk.osl.com/signin and click on 'Forgot Password?' OR Submit the email address associated to your account. Click 'Reset my password' An email with subject OSL Digital Securities Password Reset" will be received by the registered email. Click on 'Reset Your Password' to be redirected back to the platform. Add in your new secure password in theFew readers

• What is device pairing on OSL?

  In line with regulatory requirements, OSL requires that users can only log on from verified devices. To pair a new device (such as a mobile phone or laptop), attempt to log-on from the new device and an authentication code will be sent to your registered email. You will be required to enter the code in the pop up on the login page. Then you will also be required to enter your 2fa. You can unpair a device： go to settings—security—click the device you wish to unpair and enter you 2fa. (NotFew readers

• How to change your email address?

  Customers can change their email address of their account if they request to do so, however, in order to process, we need to verify your account before you change. To verify, customers need to provide three of their most recent deposits into their OSL account. For each deposit, please provide the following details: Coin Type Exact Amount Tx ID (Transaction Hash) Date of Deposit Other Information: Please help to answer as many of these questions as possible. Can you recall what coFew readers

About OSL

• What is OSL's office address?

  OSL, a licensed digital asset platform, has offices in Hong Kong and Singapore, offering secure crypto trading and custody. Book offline registration at [email protected].Some readers

• Is there any jurisdictions that OSL does not service clients from?

  Citizens that are currently living in the following countries are NOT on the OSL serving list: CHINA (Mainland) USA CANADA KOREA JAPAN MALAYSIA Note that OSL strictly follows the sanction list provided by the United Nations. The countries that are listed on the UN sanction list are NOT our serving areas. Note that Japanese customers can ONLY open accounts in Japan (for more detailed information, please visit https://osl.com/jp/. Please note that restrSome readers

• Who is OSL?

  OSL is Asia’s top digital asset platform and part of the OSL Group (stock code: 863HK). It offers services like prime brokerage, custody, exchange, and SaaS (software as a service). OSL is the world’s first publicly listed, SFC & AMLO licensed, and Big Four audited digital asset and fintech company. Learn more at osl.com or LinkedIn. OSL Services: OSL Brokerage: A top choice for institutions and professional traderSome readers

• Does OSL Provide Custody for Digital Assets?

  OSL integrates top-tier custody solutions with robust security measures, including client-segregated wallets, cold storage, and insurance coverage. Big-4 audited and backed by a publicly listed parent company, BC Technology Group.Few readers

• Does OSL have any educational information on cryptocurrencies?

  Having a basic acknowledgement of relevant blockchain information is essential in investing digital asset, especially as a professional investor. The link below is a primer constructed by OSL to introduce some basic knowledge of Bitcoin and cryptocurrencies for informational and educational purposes. The primer does NOT constitue any financial advice or recommendations. You should always consult a professional for your particular needs and circumstances. Blockchain & Cryptocurrency: a PrimerFew readers

• How to download OSL Android APP?

  Go to osl.com/download (https://storage.crisp.chat/users/helpdesk/website/-/3/5/e/c/35ec5a75170a1800/english-download-apkpo8t8a.jpeg =400x857) Click on "Download Android" You need to grant the "Install unknown apps" permission for the specific app you'll use to open the APK file (this is usually your File Manager app or the Browser app you used for the download).Find that app in your settings and toggle the switch for "Allow from this source" to ON. (Older AndroiFew readers

Account Settings and Security

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